FAQ

*How many days does it take to ship out my order?

All orders are processed and shipped within 1-2 business days. Orders placed after 12PM PST are processed the next business day. You'll receive a shipment notification email with a tracking number as soon as your package ships.

 

 *Can my order be delivered internationally?

Yes, We do ship international. Please check Shipping 

 

 *What should I do if I receive the wrong product?

If you receive an incorrect product or if your order are missing an item, please contact us at   customerservice@jobynailart.com,  We'll to assist you asap to resolve the problem. 

 

 *What kind of payment methods do you accept?

We accept  Visa, Mastercard, American Express, Discover and PayPal

 

 *I cannot find the answers to my questions, how do I reach customer service?

You can email to customerservice@jobynailart.com

 

* How do I track my package after it has been shipped?

As soon as your package is shipped., you will receive an email notification confirming the shipment.  The email will provide you with the tracking number for your package and link to the shipping carrier's website.Track your package with the order number and email address used for your order.